Arriva is one of the largest transport services organisations in Europe, employing more than 34,000 people and delivering more than 1.6 billion passenger journeys across 11 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.
Arriva is undertaking a major enterprise systems transformation through the implementation of Oracle Fusion and optimization of Workday across corporate functions.
As such, we are looking for a Programme Coordinator on a fixed-term contract until May 2027 to support delivery across a key period. This role will ensure that programme activity is effectively coordinated and supported across both the Oracle Fusion programme and ongoing Workday optimisation.
The Programme Coordinator plays a pivotal role within the Transformation Management Office (TMO), ensuring the smooth administration of programme activity and enabling consistent, effective governance across both initiatives.
Operating at the centre of the programme, this role supports senior stakeholders and ensures that delivery teams are able to focus on execution through high-quality coordination and proactive support.
This is a fast-paced, highly visible role requiring exceptional organisation, strong stakeholder management, and the ability to anticipate and respond to programme needs.
This role will be on a hybrid working basis, a minimum of 3 days per week in the Sunderland, London, Aintree, Wakefield or Thurmaston office, the rest focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance.
Key responsibilities would include:
Programme Coordination & Support
1. Provide day-to-day coordination support to the Programme Director and TMO.
2. Support the delivery of both the Workday and Oracle Fusion programmes through effective organisation and tracking of activities.
3. Manage the programme inbox, triaging queries, coordinating responses and ensuring timely follow-up.
4. Maintain programme documentation, ensuring materials are accurate, accessible and well organised.
Governance & Meeting Management
Coordinate and schedule key governance forums, including:
5. Programme Boards
6. Steering Committees
7. Design Workshops
8. Working Groups and delivery forums
9. Manage complex diary coordination across senior stakeholders and delivery teams.
10. Prepare meeting logistics, agendas and supporting materials.
11. Track actions, decisions and follow-ups to ensure momentum is maintained.
Stakeholder & SME Coordination
12. Act as a central coordination point for Subject Matter Experts (SMEs) across the business.
13. Support the planning and delivery of workshops and design sessions.
14. Ensure stakeholders are briefed, prepared and supported ahead of key sessions.
Programme Materials & Reporting
15. Support the development and refinement of programme materials, including:
16. Executive slide packs
17. Steering committee papers
18. Programme updates and communications
19. Assist in maintaining programme trackers, logs and reporting artefacts.
TMO Effectiveness & Organisation
20. Support the effective running of the Transformation Management Office.
21. Maintain programme artefacts, tools and templates to ensure consistency and quality.
22. Provide flexible support across the programme, responding to ad hoc requirements as needed.
What we are looking for:
We’re looking for an organised and proactive Programme Coordinator who thrives in fast-paced environments and enjoys enabling the smooth delivery of complex programmes. You’ll be confident working at the centre of activity, supporting senior stakeholders and ensuring that programme governance, coordination and administration run seamlessly.
Candidates will preferably:
23. Demonstrate experience working in a coordination, PMO or programme support role, ideally within a large-scale transformation or systems implementation environment.
24. Have strong organisational and planning capability, with the ability to manage multiple priorities and maintain oversight of competing demands.
25. Bring proven experience coordinating meetings, workshops and governance forums involving senior stakeholders and cross-functional teams.
26. Show a high level of attention to detail, with a structured and methodical approach to managing information and activity.
27. Demonstrate strong communication skills, both written and verbal, with the ability to engage effectively across a range of stakeholders.
28. Be proficient in Microsoft Office tools, including PowerPoint, Outlook, Excel and Teams.
Desirable:
29. Experience supporting large-scale, multi-workstream programmes or transformation initiatives.
30. Exposure to programme governance, reporting or risk and issue management processes.
31. A relevant qualification such as PRINCE2 Foundation or evidence of programme or project management training.
This role will suit someone who is highly organised, proactive and dependable, and who remains calm and composed under pressure. You’ll be confident engaging with senior stakeholders, collaborative in your approach, and focused on delivering high-quality support. With a solutions-oriented mindset and a strong sense of ownership, you’ll be able to anticipate programme needs and act ahead of demand to keep delivery on track.
The closing date for applications is Thursday 7 May 2026. Arriva Group reserves the right to close this vacancy early.
Arriva is one of the largest transport services organisations in Europe, employing more than 34,000 people and delivering more than 1.6 billion passenger journeys across 11 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.
Arriva is delivering two major enterprise transformation programmes: the implementation of Oracle Fusion and Workday, modernising our Finance and HR platforms and enabling a more efficient, data-driven organisation.
The Programme Coordinator plays a pivotal role within the Transformation Management Office (TMO), ensuring the smooth coordination, organisation and administration of programme activity across both initiatives.
Operating at the centre of the programme, this role supports senior stakeholders, enables effective governance, and ensures that delivery teams are able to focus on execution through high-quality coordination and proactive support.
This is a fast-paced, highly visible role requiring exceptional organisation, strong stakeholder management, and the ability to anticipate and respond to programme needs.
Key Responsibilities
Programme Coordination & Support
32. Provide day-to-day coordination support to the Programme Director and TMO.
33. Support the delivery of both the Workday and Oracle Fusion programmes through effective organisation and tracking of activities.
34. Manage the programme inbox, triaging queries, coordinating responses and ensuring timely follow-up.
35. Maintain programme documentation, ensuring materials are accurate, accessible and well organised.
Governance & Meeting Management
36. Coordinate and schedule key governance forums, including:Programme BoardsSteering CommitteesDesign WorkshopsWorking Groups and delivery forums
37. Manage complex diary coordination across senior stakeholders and delivery teams.
38. Prepare meeting logistics, agendas and supporting materials.
39. Track actions, decisions and follow-ups to ensure momentum is maintained.
Stakeholder & SME Coordination
40. Act as a central coordination point for Subject Matter Experts (SMEs) across the business.
41. Support the planning and delivery of workshops and design sessions.
42. Ensure stakeholders are briefed, prepared and supported ahead of key sessions.
Programme Materials & Reporting
43. Support the development and refinement of programme materials, including:Executive slide packsSteering committee papersProgramme updates and communications
44. Assist in maintaining programme trackers, logs and reporting artefacts.
TMO Effectiveness & Organisation
45. Support the effective running of the Transformation Management Office.
46. Maintain programme artefacts, tools and templates to ensure consistency and quality.
47. Provide flexible support across the programme, responding to ad hoc requirements as needed.
Knowledge and Skills
48. Experience in a coordination, PMO or programme support role, ideally within a large-scale transformation or systems implementation environment.
49. Strong organisational and planning capability, with the ability to manage multiple priorities.
50. Proven experience coordinating meetings and workshops involving senior stakeholders and cross-functional teams.
51. High attention to detail with a structured and methodical approach.
52. Strong communication skills, both written and verbal.
53. Proficient in Microsoft Office (PowerPoint, Outlook, Excel, Teams).
Personal Attributes
54. Highly organised, proactive and dependable
55. Calm and composed under pressure
56. Confident engaging with senior stakeholders
57. Collaborative and delivery-focused
58. Solutions-oriented with a strong sense of ownership
59. Able to anticipate needs and act ahead of demand
Qualifications
60. A programme qualification, such as Prince2 Foundation or evidence of a Programme/Project management course is desirable, but not essential.