Digital Care Navigator
Salary - £35,235 - £39,513 (Grade 6)
Hours - 37
Contract type - 2-year Fixed Term until October 2027
Work Style - Flexible: working from home with a minimum of 3 days in a council location,
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We are seeking 2 highly experienced professionals to join our Adult Social Care team as Digital Care Navigators.This role is not an entry point into digital care—it is for those with a proven track record of delivering outcomes through the thoughtful integration of technology into care and support pathways.
About the Role
This is a new specialist role requiring confidence, credibility, and competence in both adult social care and digital transformation.You will work directly with people, carers, and practitioners to ensure that technology supports independence, dignity, and choice—never replacing the human touch, but enhancing it.
Key Responsibilities
* Advise, guide, and influence social workers, care coordinators, and provider organisations on the effective application of digital solutions in care planning.
* Carry out person-centred assessments to identify suitable technology-enabled care (TEC) options tailored to individual needs.
* Provide training and support to people with a range of abilities—ensuring confidence, understanding, and sustained use of digital tools.
* Act as a link between frontline services and digital innovation, feeding back insight, challenges, and impact to drive system-wide learning.
Essential Experience and Skills
You must be able to clearly demonstrate:
* Considerable experience working in a professional adult social care, health, or related setting.
* A strong record of accomplishment of using digital care or assistive technology to support people with complex needs.
* Experience delivering training or coaching to people who use services, their carers, or frontline practitioners.
* A confident, organised, and proactive approach to strengths based and strategic work across teams and agencies.
* A genuine commitment to co-production, inclusive communication, and listening to lived experience.
Why Join Us?
* Join a forward-thinking team focused on outcomes, not gadgets.
* Help shape the future of technology-enabled care in Wolverhampton.
* Benefit from flexible working and ongoing development in digital, care, and change management.
* Be part of a people-first approach to digital transformation in adult social care.
If you meet the criteria and are ready to take your digital care experience to the next level, we want to hear from you.
This post is subject to a satisfactory Disclosure and Barring Service (DBS) check.
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Should you wish to discuss this opportunity further, please contact Suzanne Cash, Development Manager via email to Suzanne.Cash@wolverhampton.gov.uk
Our working arrangements
All council roles are allocated to either a fixed, field or flexible work style.Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.
Diversity
We are committed to building a workforce that is reflective of the diverse community we serve.We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality.Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.
We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.
As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality.These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here
Recruitment of Ex-Offenders
We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background.The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here
Employment Information & Support
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more -Learn more here
Attached documents
Job Description and Person Specification
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