Overview
The Role: We are seeking a dedicated and personable Live-in Guesthouse Supervisor/Housekeeper to join our team at Newton House, a charming 14-bedroom Victorian townhouse welcoming guests from around the world. Newton House has been family-owned for over 40 years. Recently refurbished to a high standard, the guesthouse offers a warm and comfortable stay just a short walk from the historic and vibrant centre of Oxford.
Key Objectives
* Housekeeping: Clean and prepare guest rooms and public areas to a high standard.
* Laundry: Wash, dry, and manage linen and towels to meet daily requirements.
* Reception Duties: Manage online booking system and guest queries.
* Answer calls, respond to emails, and manage guest enquiries and bookings (once trained).
* Supervision: Oversee and coordinate housekeeping staff, ensuring tasks are completed efficiently and to the expected standard.
* Health & Safety: Ensure compliance with all hygiene, safety, and fire regulations.
* Guest Experience: Maintain a positive, friendly, and professional atmosphere that reflects the long-standing reputation of Newton House.
Requirements
* A strong work ethic and willingness to take a hands-on approach.
* Excellent housekeeping skills and attention to detail.
* A good command of spoken and written English.
* Confident using computer-based booking systems (training provided).
* Ability to supervise and work collaboratively with other staff members.
* Knowledge of Health & Safety practices in a hospitality setting.
* Previous experience in hospitality, housekeeping, or reception work is desirable but not essential.
Benefits
* Comfortable live-in accommodation provided as part of the role.
* Opportunity to work in a welcoming, family-run business with a long-standing reputation.
* Salary: £13.40 per hour DOE
* Location: Oxford, OX1 4PL
* Hours: 40 hours per week
* Holiday: 20 Days, plus BH
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