Overview
Rettie Edinburgh, Scotland, United Kingdom
Location: Jamaica Street, Edinburgh
Hours per week: 37.5 hours, Monday to Friday, 09:00-17:30
Department: Lettings
The Edinburgh Letting’s Team aims to ensure an exceptional customer experience for potential and actual customers. The Portfolio Administrator will work with two Portfolio Managers to support the performance of assets under management by delivering an exceptional client experience, and will support the Associate Director of Lettings with general administrative tasks to provide the best possible support to the department. The role involves collaborating with colleagues and helping Portfolio Managers build strong relationships with clients to deliver an outstanding customer experience.
Key responsibilities and requirements are outlined below.
Key Responsibilities
* Managing Administration – Supporting the Portfolio Managers in the administration of all aspects of the lettings and management process across their portfolio.
* First point of contact for inbound calls and inbox enquiries.
* Effective management of all viewing appointments and overflow appointments.
* Diligent management of keys and the authorisation of access.
* Detailed tenancy referencing and due diligence.
* Accurate preparation and service of all initial tenancy documentation.
* Diligent administration of all safety testing.
* Accurate financial management and efficient collaboration with the accounts team including the collection of deposit and rental payments.
* Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
* Accurate administration of all HMO licensing issues including applications and renewals as required.
* Check in and Check out reports.
* Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.
Maintaining Company and Operational Standards
* Follow and comply with all company policies and procedures.
* Take responsibility for and adopt a proactive approach to learning and personal development.
* Ensure professional behaviour supports and reinforces the values of the Rettie brand.
* Attend all compliance and other company training as required.
Key Requirements
* Full, clean driving license.
* Proficient in the use of IT systems including MS Word, Excel & Outlook.
* Experience in a customer service role.
* Confident in administrative tasks.
Competencies
* Customer Focus
* Communication
* Collaboration
* Problem Solving & Innovation
* Planning & Organising
* Positive Mindset
What We Offer
Lettings in Focus: Career Growth, Challenges & Rewards
About Us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
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