Job purpose
To deliver reliable, actionable intelligence concerning crime and security threats to the client in order to identify criminal behaviour impacting on loss and safety and contribute to creating a safe and secure environment for store staff and customers.
Scope of the role
Provide the highest standards of intelligence collation, evaluation, and analysis to influence key decision makers internally and within our law enforcement partners.
Key accountabilities and measures
Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
Analyse crime trends and present actionable intelligence to provide advice or more effectively manage security resources
Identify POI's and OCG's that propose a threat to the client, and provide end to end case management with the objective of securing criminal convictions and custodial sentences
Create intelligence products to identify risk and vulnerabilities to our client's retail operations and wider estate
Make appropriate recommendations for the deployment of security resources
Present intelligence and evidence to the client leadership and law enforcement partners
Promote intelligence sharing with internal and external stakeholders including law enforcement partners
Bring to the fore innovations in crime threat intelligence to enhance the capability and reputation of the organisation as an industry leader
Actively engage with internal and external customers to fully understand operational requirements and promote effective crime prevention strategies
Ensure compliance with GDPR and Company and Client quality standards
Where appropriate, implement actions to protect the business and minimise non-compliance at all times
Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
Provide training and oral briefings to client and leadership as required
Other time critical tasks as directed by the client and management
Complete ad-hoc projects as designated by management or client on time and to a high standard of quality
Form and develop relationships with Police, law enforcement agencies and other partners to identify and advance the potential of prosecution and other enforcement action.
Key Skills and Experience
Strong big-data analytical ability – an expert user of Microsoft Office products, in particular Excel, Power BI, and use of crime intelligence databases
Experience in writing strategic and tactical reports
Strong understanding of organised acquisitive crime or loss prevention within retail and distribution
An excellent communicator with experience in delivering oral and written presentations to senior leadership
Customer service focussed
Ability to build and maintain relationships with a strong teamwork ethic
Good educational background and a solid command of written and spoken English
Experience of working within a demanding fast-paced environment
Effective communication and customer service skills
Good working knowledge of Microsoft Office, Outlook, Word, and Excel
Ability to work under pressure and make quick decisions
Effective communication skills, verbal and written
Reliable, flexible, and discreet
Experience of working in a controlled environment
Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
A positive attitude and ability to deal with pressure professionally
Desirable Skills and Experience
Ability to assemble high quality case files to support criminal convictions and a great understanding of court/legal process
Previous Crime and Intelligence experience
Experience of producing intelligence/evidence packages
Degree educated or equivalent ability
Excellent open-source intelligence research ability
Familiar with the UK National Intelligence Model
Membership of a professional body
Security cleared or prepared to undertake clearance
Ability to work remotely as and when required
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .