Job Description Being a role model and leading a team to ensure the effective dispatch of all flights to our customer with accurate specifications Working alongside the Shift Manager to fulfill the accuracy of our stock control, handling Goods In, delivering excellence in your work Ensuring the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO regulations as set by the Quality Assurance team Ensuring you adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements with the DFT and security. Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated To build and maintain excellent working relationships with all department Heads, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution Representing DO & CO daily with all internal communication with our department and to internal departments Driving success by proactively managing your time to be as efficient and accurate as possible with your work Ensuring the effective development, implementation and evaluation of policies and procedures, ensuring their consistent and compliant application Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders Managing your time accordingly and with the other processes happening around you Managing the expectations of the Department head to successfully oversee and run the day to day operations, within Stores Working with the head of department to process map each area to improve or create new processes within Stores. Understanding the different roles that are played within the unit and strive to make all effective Work alongside Head of Department and Equipment team to improve the items located within the unit and advise new solutions Taking responsibility for all your actions, support your team, and celebrate successes as a family Able to work in all areas including freezers and chiller rooms Supervisor work to include booking in deliveries. Able to seamlessly work between two units, adapting to different team dynamics and operational requirements. Comfortable working both morning and afternoon shifts, ensuring coverage across critical hours. Open to working weekends, contributing to consistent staffing and service delivery. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications The ability to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Confidence in taking the lead and making decisions that can improve the process or work required Passion for high-end cuisine, love for food and motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track solutions Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Be an expert in delivering practical actions for its improvement by taking a hands-on approach. Previous experience in a similar role or experience within a Warehouse preferred Highly proficient in excel with excellent working knowledge of reporting and working on DO & CO software. Forklift license essential The ability to adapt to change as you will be required to work in various departments in the Unit, including Chillers and Freezers Flexibility in the way you think and reacting quickly and efficiently to changing circumstances A person ready for physical work, heavy lifting involved Coping strategy with pressure at work and time Ability to work fast, but in an efficient and controlled manner A person physically and mentally ready for a challenge Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status docolondon