Job Title
Customer Assistant – Beauty
Location
London, England, United Kingdom
Shift Pattern
Week 1: Monday 16:00‑22:00, Tuesday 16:00‑22:00, Thursday 09:00‑15:00, Friday 09:00‑15:00, Saturday 09:00‑15:00
Week 2: Monday 14:00‑22:00, Tuesday 14:00‑22:00, Wednesday 14:00‑22:00, Thursday 09:00‑15:00, Friday 09:00‑15:00
Overview
Join M&S as a Customer Assistant in Beauty, championing our luxury beauty, makeup, and skincare products, offers, and third‑party brands. Passionate individuals with pride in beauty knowledge and confidence with customers are sought.
Key Responsibilities
* Provide remarkable service and selling, serving as the face of our brands and ensuring customers feel special.
* Engage with customers to understand their beauty needs and provide seamless shopping experience.
* Utilise digital tools such as the Sparks App and in‑store devices to enhance customer experience.
* Deliver product expertise to highest standards, working hard and exceeding expectations.
* Create an inclusive store environment, supporting and respecting colleagues and customers.
* Adapt across various store areas, flexibly meeting changing retail demands.
Key Accountabilities
* Serve customers efficiently and brilliantly on shop floor and service points.
* Maintain ‘best in town’ presentation standards, availability, and store cleanliness.
* Utilise all digital tools and communication channels to do the job.
* Share feedback with colleagues and contribute to improvement.
* Share knowledge and support others in building skill and confidence.
* Own learning & development, accessing digital solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Recommend products and services with great product knowledge.
* Engage proactively with customers to understand needs and make recommendations.
* Understand store priorities and play part.
* Complete tasks with pace, following SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understand M&S operations, strategy, and role.
* Deliver excellent work fast with great attention to detail.
* Seek and act on feedback.
* Set performance objectives with manager.
* Take accountability for planning and managing own work.
* Be curious, ask questions, challenge status quo.
* Communicate intentions clearly and simply.
* Control reactions and share perspective constructively.
* Cope with change, work challenges, recover quickly.
* Build positive relationships by listening and getting to know people.
Qualifications & Experience
* Contribution to store sales and cost control.
* Work across store to get things done correctly within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge across store.
* Up‑to‑date knowledge of commercial operation and basics.
* Good digital capability and use of digital tools.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
* Good knowledge of VM principles.
Relationships & Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Employment Type
Full‑time
Seniority Level
Entry level
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