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Head of Motor Operations, newport, wales
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Client:
Map Room
Location:
newport, wales, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Head of Motor Operations – 12 month FTC. Financial Services ( Cardiff )
A leading UK financial services provider is seeking an experienced Head of Motor Operations to take strategic ownership of its Motor Pay-outs, Underwriting, and Telephony teams. This is a senior leadership role where you’ll drive operational performance, deliver exceptional customer outcomes, and ensure compliance with all regulatory and business standards.
The Role
As Head of Motor Operations, you will:
* Lead and inspire multi-site teams to deliver operational excellence across Motor Pay-outs, Underwriting, and Telephony.
* Monitor and manage key operational metrics, using insights to support performance improvement and business planning.
* Oversee workforce planning, leadership development, and succession strategies.
* Shape customer journeys that deliver exceptional experiences and meet FCA regulatory requirements.
* Embed training, competency, and performance frameworks that support both quality and efficiency.
* Lead process optimisation and technology enhancements to drive continuous improvement.
* Build and mentor a high-performing leadership team with a focus on inclusion and collaboration.
* Partner with Risk and Compliance to ensure strong governance and regulatory adherence.
* Play a key role in strategic business initiatives, aligning operations with wider organisational goals.
About You
We’re looking for someone with:
* Senior leadership experience in multi-site operations, ideally within motor finance or consumer lending.
* Strong knowledge of pay-outs, underwriting, and customer contact operations.
* In-depth understanding of FCA requirements relevant to lending and customer operations.
* Proven success in leading operational change and delivering efficiency gains.
* Experience implementing quality assurance, training, and performance frameworks.
* Excellent stakeholder engagement and influencing skills at all levels.
* Commercial acumen with strong data interpretation and decision-making ability.
* A passion for developing people and building inclusive, high-performing teams.
Why Apply?
This is a rare opportunity to lead a pivotal function within a respected and forward-thinking financial services business. You’ll have the platform to influence strategy, improve customer experience, and deliver measurable results across multiple operational areas.
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