Overview
Job title: Field Service Manager. Location: Sandbach, Cheshire (with weekly travel to London, 1 day a week). Salary: £33,000 per annum (DOE).
What’s the role about?
As Field Service Manager, you’ll:
* Lead and support a team of field service technicians across London and the South.
* Be based in Sandbach Monday–Thursday, with weekly travel to London for site visits and team engagement.
* Manage scheduling, rota changes, and service delivery using Joblogic software.
* Act as the first point of contact for technician support and client queries.
* Oversee plant replacements and procurement for your region.
* Ensure smooth operations—from van servicing to travel expense approvals.
Key Responsibilities
* Lead, mentor, and motivate your team of field service technicians.
* Manage daily schedules, respond to site issues, and liaise with clients to resolve problems.
* Use Joblogic and spreadsheets to track tasks, performance, and procurement needs.
* Order replacement plants via supplier websites, ensuring accuracy and attention to detail.
* Approve technician travel expenses and coordinate van servicing where needed.
* Visit technicians on-site weekly to build rapport and provide hands-on support.
* Collaborate with the North Service Manager to ensure consistency and coverage.
Requirements
* Has proven leadership experience in a fast-paced, customer-focused environment.
* Experience of scheduling, managing a team of field service technicians.
* Is confident with IT systems, spreadsheets, and field service software.
* Brings excellent communication and problem-solving skills.
* Has a proactive mindset and thrives on supporting others.
* Ideally has experience in horticulture (not essential) or service delivery industries.
* Is flexible, resilient, and happy to travel weekly to London.
Benefits
* Career Growth – Join a growing business with opportunities to shape your role and progress.
* Culture – Friendly, collaborative office with a positive team vibe and supportive leadership.
* Reward – £33K salary, travel expenses, and a company-wide bonus scheme in development.
* Perks – Free parking, pension, incentives (e.g. gift cards, breakfast rewards).
* Impact – Make a real difference to service quality and technician experience.
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