Closing Date: 9th October 2025
Shortlisting to take place after closing date: commencing 10th October 2025
Interview expected to take place in the week following shortlisting: commencing 13th October 2025
The jobholder will be responsible for the provision of IT Support & Implementation Services to all users of the Trust's range of IT Hardware and Software, in line with Trust policies and procedures.
As part of a team of Desktop Support Analysts, the jobholder will manage their workload using the Helpdesk database system, investigating and resolving hardware and software faults within tight KPI and SLA timescales to ensure end user expectations are met.
IT Support serves all of the Trust's 6000+ staff, across the two main sites, Bradford Royal Infirmary & St Lukes Hospitals, whilst also covering our community hospitals.
The Trusts estate consists of approximately 4000 desktop PC's, plus associated wired and wireless devices.
The Service Desk deals with approx 50000 calls per year, taking requests mainly by telephone but also by self-service and email.
The Service Desk currently solves around 70% of all issues at the first point of contact, with the remainder of more complex issues being passed on to the team of Support Analysts
The jobholder will be working as part of the IT Support Team, providing cover between the hours of 07.00am through to 5.00pm, Monday to Friday.
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people
We are one team
We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
1. To Install, configure PC's printers and other related hardware by using script based solutions.
2. Prioritise conflicting deadlines to meet all the ICT Support KPI's ,OLA's and SLA's
3. Use the knowledge base to resolve incidents
4. Identify gaps in the knowledge base and liaise with the team leader to add scripts
5. Cover for the IT Service Desk during periods of annual and sick leave
6. Meet end user expectations in relation to fix and quality measures
7. Ensure allocated faults are updated and liaise with third party suppliers where necessary; keeping the helpdesk analysts informed at each stage.
8. Responsible for the safe use of equipment.
9. Communicate with external companies who provide software and hardware systems to help maintain effective provision of service.
10. To assist in ensuring that systems comply with relevant legislation with regard to data protection, computer misuse and software licensing.
11. To develop good and effective working relationships with colleagues within the Department, within the Directorate and within the Trust as a whole.
12. To participate in technical and non-technical training as required, to keep abreast of new technology and to develop the technical skills required to progress as technology advances