Position Summary
Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich people's lives using AI technologies.
To help power Samsung Corporate programmes in AI, SAIC in Cambridge is building teams with diverse skills in research, engineering, and design. It collaborates closely with universities to meet the research ambitions of both the universities and Samsung.
Human & Machine can collaboratively create solutions to better our world. If you share this vision and want to be part of this movement, please read on.
Purpose of the IT Support Analyst
SAIC urgently requires a 1st level IT Support Analyst to provide front-line technical support to a growing AI research lab.
Role and Responsibilities
Key responsibilities for IT Support Analyst:
* Setup and configure Windows laptops
* Proxy troubleshooting and rule management (GUI)
* Troubleshooting Windows, Outlook, etc.
* Conduct induction sessions for new starters
* Asset management via Service Desk Portal
* Use IT Helpdesk platform to log or respond to incidents/requests
* Account creation and management
* Manage Samsung Security Tools (NASCA, ESCORT)
* Write How-To articles for FAQs on Confluence
* Provide one-to-one assistance as needed
* Proactively investigate incidents on affected systems
* Investigate root causes of incidents and update users
* Coordinate with the IT Engineer for testing system changes
* Ensure IT stock availability to support Centre requirements
Skills and Qualifications
Skills and experience required:
Essential:
* Windows OS / Linux OS
* Symantec Antivirus
* PC installation and setup
* Troubleshooting Windows and Linux in a corporate environment
* Active Directory (Basic)
* TCP/IP, DHCP, DNS
* Firewall understanding
* Proxy understanding
Desirable:
* Linux sysadmin
* Bash scripting
* ITIL principles
* Background in Computer Science
* Experience or interest in Machine Learning environments
Samsung maintains a strict policy on trade secrets. Applicants must not disclose any trade secrets of previous employers during the application process.
Contract Type: 6-month contract via agency (inside IR35)
Part-time: 17.50 hours per week
Location: Station Road, Cambridge
For privacy policy details, please visit Samsung membership at: https://account.samsung.com/membership/policy/privacy. If you are an EEA resident, see: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html.
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