️ Only apply if you have prior experience leading customer support teams in e-commerce. We’re looking for someone who can manage and grow a support function that delivers fast, friendly, and effective customer service across multiple markets.
Overview
About Skinnify
At Skinnify, we’re reinventing fitness by integrating resistance into everyday clothing. In just two years, we’ve grown from 0 to 120,000+ customers – and we’re just getting started. Now, we’re looking for a full-time Customer Support Manager (40 hours/week) to oversee our English and German support operations. You’ll lead our growing team, make sure customers get world-class support, and play a key role in building scalable processes as we expand globally.
Responsibilities
* Manage and supervise 2 customer support reps (English and German)
* Hire, train, and onboard future support reps
* Respond directly to customer inquiries via email, chat, and other channels
* Handle escalated or complex customer issues, including technical concerns
* Write, update, and maintain SOPs and support documentation
* Monitor and evaluate support quality and team performance
* Suggest and implement improvements to support processes and tools
* Ensure the smooth and efficient operation of the entire support function
Qualifications
* Customer Support Leadership – Proven experience managing support teams in e-commerce or SaaS
* Hands-On Approach – Willing to handle tickets and interact with customers directly when needed
* Process-Oriented – Skilled at building, documenting, and optimizing workflows
* Communication Skills – Excellent written and spoken English (German is a plus)
* Empathetic & Customer-Focused – You genuinely care about making customers happy
* Tech-Savvy – Comfortable with helpdesk software, chat tools, and integrations
* Organized & Reliable – You keep the team on track and ensure KPIs are met
Benefits
Why Join Skinnify?
* Work on Your Terms – Flexibility to work remotely, as long as you deliver results
* Join a Hyper-Growth Brand – From 0 to 120,000+ customers in 2 years
* Make a Real Impact – You’ll shape the way we support and delight our customers
* Take Ownership – Full autonomy to build and improve the support function
* Learn & Grow Fast – Collaborate with high-performing teams in marketing, operations, and product
The Skinnify Story
Skinnify started when our founder, Christian, realized most women wanted to get in shape but lacked the time or motivation for regular workouts. After training with resistance bands, he had an idea: what if resistance bands were built into leggings?
The result? Resistance Band Leggings – leggings that make every step a workout. Since then, we’ve launched sleeves, shoes, and more. Our mission is simple: make fitness effortless by turning movement into exercise.
Skinnify’s Core Values
Innovation – We design new, groundbreaking clothing with built-in resistance to revolutionize fitness.
Effectiveness – Our products help people burn more calories & get fitter with every step.
Accessibility – We make fitness accessible to everyone - even the busiest and least motivated.
Fun – We make exercise feel effortless and enjoyable.
Quality – Our products are built to last - high-quality, durable, and reliable.
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