Overview
Were looking for Meetings and Events Coordinators to join our team. The role reports directly to the Customer Excellence Manager and is part of a team based from our Commercial Hub in Crick (NN6 7XR). Please note, this role is a six month fixed term contract.
Responsibilities
* Handle enquiries received via phone, email and other online channels, seeking to secure business on every interaction.
* Play an integral part in maximising revenue and conversion of all corporate meeting opportunities for our hotel portfolio.
* Be the first point of contact for customers; build connections with customers and deliver customer excellence by meeting their needs.
* Build and maintain relationships with all stakeholders, both internal and external.
Qualifications & desirable experience
* Results driven, customer focused, with excellent verbal and written communication.
* Organised and able to prioritise workload.
* Willing to learn about our hotels across the UK and become conversant with facilities, services, and promotions offered by the hotels.
* Experience in hotel sales/reservations or a customer-facing role is advantageous; multi-property experience a plus.
* Strong selling skills and ability to have meaningful conversations and build relationships.
Rewards & Benefits
* Discounted hotel stays around the globe, with food and beverage discounts.
* Attractive discounts across many major retailers, restaurants, and events.
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
* Personal and career development, including apprenticeships.
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
About Kew Green Hotels
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands. Our mission is to operate hotels which make us proud, but what unites us all is our values:
* We Love To Pursue Outstanding
* We Respect Our People And Communities
* We Focus On Details
* We Are Pragmatic
If you share our values and youre committed to doing work that you can be proud of, we would love to hear from you!
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