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Team leader ( 12m ftc )

Norwich
Trinny London
Team leader
€30,000 a year
Posted: 10h ago
The role

Team Leader – Norwich Counter

Are you ready to rethink your routine? We're looking for a Team Leader to join our sparkling Norwich counter located in Jarrolds. This role will report into the Business Counter Manager. A Trinny London Artist is the true heart of where everything happens. You'll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award‑winning skincare. You'll do this by combining your next‑level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of each customer.

Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest‑growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

Roles and Responsibilities

  • Conduct all types of services from pre‑booked appointments to walk‑ups, ensuring that you deliver the Trinny London Match2Me experience to all.
  • Deliver impeccable customer service.
  • Work in a fast‑paced environment to achieve and exceed KPIs.
  • Stay up to date with the latest skincare and makeup trends.
  • Improve product knowledge and artistry with the training team.
  • Drive sales to reach daily and monthly sales targets.
  • Assist the Business Manager with planning events to increase sales and footfall.
  • Motivate and inspire the team to improve their artistry and product knowledge.

Requirements

  • Experience leading a team, ideally within the luxury sector.
  • Passionate about makeup and skincare.
  • Proven experience leading a team to success within the retail industry.
  • Adaptable and confident with an ever‑changing environment.
  • Positive and can‑do attitude.
  • Strong communication and mathematical skills.
  • Comfortable working towards and exceeding KPIs.
  • Punctual and organised.

Benefits

  • Welcome Trinny London starter pack.
  • Company discount for yourself (50%) and your friends and family (40%) after 6 month probation.
  • Competitive commission structure.
  • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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