The role of Retirement Communities Manager will include:
1. Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
2. Managing and motivating a multi-disciplinary team to achieve performance targets
3. Working closely with the Chef Manager to deliver a value for money, high quality food offer
4. Delivering high-quality customer focused services to residents and stakeholders
5. Strongly delivering regulatory compliance across all areas of business.
6. Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
7. Working closely with relevant support teams to drive apartment sales and rentals
8. Managing relationships with leaseholder and tenants
9. Managing relationships with commissioners and key stakeholders
10. Ensuring delivery of a high-quality housing service including repairs monitoring
11. Developing and supporting volunteering opportunities to enhance the service
12. Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
13. Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered
Skills and experiences:
14. A passion for working with older people
15. Great customer service skills
16. Previous housing experience
17. Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
18. Good organisational skills
19. Experience of working in a retirement village setting or an understanding of our client group
20. Experience of ensuring contractual compliance
21. Proven financial and business acumen
22. Experience in dealing with challenging situations
23. The ability to be empathetic and have good interpersonal skills
24. Keep accurate/ thorough records
25. Ability to work on your own initiative
26. High levels of motivation, flexibility and communication
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
27. At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
28. A pension scheme with employer contributions
29. A variety of online discounts and rewards from major retailers
30. Health and well-being plans
31. Life assurance
32. Family friendly arrangements, including opportunities for flexible working
33. Tax efficient savings through our Cycle to Work scheme
34. A wide range of learning and development opportunities
Job Reference: 226208