Overview
Service Advisor – Motor Trade / Automotive Dealership
Location: Croydon
Job Type: Full Time / Permanent
Hours: Monday to Friday (8am – 6pm) – No Saturdays
Salary: £30,000 – £32,000 basic | OTE £38,000 – £40,000+
What’s in it for you?
* A competitive basic salary with a realistic OTE of up to £40,000
* Opportunity to work with a respected automotive dealer group and a supportive management team
* Ongoing training and professional development within the motor trade
* A vibrant, high-performing team in a modern dealership environment
* Recognition for your hard work and contributions
Your Role as a Service Advisor
As a key member of the service department, you’ll be the first point of contact for customers visiting the dealership for maintenance, servicing, and repairs. As a Service Advisor, you will ensure each customer receives a seamless, professional experience from start to finish.
Day-to-day responsibilities
* Advising customers on vehicle servicing, maintenance, and repair needs
* Accurately booking vehicles into the workshop and keeping customers informed throughout
* Identifying and promoting additional work, parts, and services where appropriate
* Handling invoices, warranty claims, and all relevant service documentation
* Delivering an exceptional customer experience to build lasting relationships and loyalty
What We’re Looking For
* Proven experience as a Service Advisor within a franchised dealership environment
* A strong understanding of automotive servicing and technical processes
* Excellent communication, interpersonal, and organisational skills
* A professional appearance and a customer-centric mindset
* A passion for the motor trade and a solid, stable employment history
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