Overview
Join to apply for the Field Officer - Electronic Monitoring role at Serco
Location: Suffolk IP1 - IP23
Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.
Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job—it’s the chance to be part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every day. In addition to a rewarding career, we offer:
* Base salary of £26,031 per annum
* Company car (includes personal use)
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays
* Continuous training & development opportunities
* A range of benefits to support health and wellbeing (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans, and more)
* Access to discounts and exclusive deals (Merlin Attractions, mobile phone discounts, cinema, leisure, retail and hospitality discounts, and more)
* A supportive team and culture with a focus on diversity and inclusion
We are operational all year round, and due to the nature of the work you will work a range of shifts including day times, weekends, and bank holidays. Your contractual working week is an average of 37.5 hours with a rolling rota (approximately 10 weeks in advance) that provides flexibility for time off. Evening shifts range from 5pm to 1am.
Key Responsibilities
About The Role
On a day-to-day basis, you’ll visit individuals in their homes to install tagging equipment. You’ll work alone or alongside a Monitoring Support Officer. You’ll build confidence in you and the justice system, reassure individuals of their safety and the public’s safety, and help reduce the pressure on the prison system while giving ex-prisoners a chance to rejoin their communities. Each day and each individual present different opportunities.
You’ll receive 3 weeks of training and will be supported by an experienced Officer/Mentor on the road until you’re comfortable in the role. In line with the Equality Act 2010, we particularly welcome applications from female candidates for this role due to genuine occupational requirements and contractual obligations.
What you need to do the job
Experience is valued, but what matters is your commitment to making a difference. You will learn during your 2-week initial training course and through shadowing and mentorship from experienced colleagues. You must have a current valid UK driver’s license, be reasonably fit, and have good written and verbal communications skills—essential for building relationships and rapport with the individuals you meet.
Additional Information
All offers of employment are subject to Baseline Personnel Standard Security vetting (including right to work/identity checks, a basic criminal record check, and verification of the last 3 years of employment or academic activity).
About Serco
At Serco, the nature of the work is important, and everyone has an important role to play—caring for vulnerable people to managing complex public services. We are a team of about 50,000 people delivering essential public services globally in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have access to Global Employee Networks—SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). These networks are led by colleagues passionate about diversity, inclusion and belonging.
Apply
Please click the apply button to complete your application. Closing dates may move forward if volumes are high, so apply promptly to avoid disappointment. Serco is committed to a diverse and inclusive workplace and will make reasonable adjustments at interview and throughout employment. We encourage applications from a diverse candidate pool and support flexible working where possible. We operate a hybrid work structure in many business areas. For help with your application, please call 0345 010 4000.
Notes
Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box pledge, with some role-based exemptions due to security clearance requirements. If you have questions, contact our recruitment team at 0345 010 4000.
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