Annual wage £12,480.00 to £22,308.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday, 9.00am - 5.00pm or 10am to 6pm (Weekend working on a rotational basis, Saturday 9.00am - 5.00pm) Total hours per week: 37.5 Expected duration 16 Months Possible start date 06 May 2024 Date posted 26 Mar 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000240264 Positions 1 available What you will do in your working day Main Duties: To proactively work to the D2C Sales team processes and procedures in order to complete finance documentation correctly and compliantly To prepare and issue all finance documentation for the customer and the motor dealer that is required for finance pay-out including the request for proofs Carry out due diligence checks of the introducing Dealer and if appropriate the dealer set up Maintaining the Dealer Database To undertake quality checks on the vehicle to ensure it is in a position for us to move forward with the finance, in line with company standards Complete Customer Validation calls to confirm customer identification, detect and escalate fraudulent attempts, to identify and manage vulnerable customers, and ensure the customer fully understands the finance terms To accurately record documentation issued, received and still outstanding in order to monitor and deliver an efficient pay-out process To regularly chase documentation to ensure it is received correctly and in a timely manner Undertake outbound calls to customers and dealers to keep everyone informed of progress, manage expectations, and chase the return of appropriate documentation Respond promptly to emails and inbound calls from customers and dealers in line with company standards Check that all completed documentation meets our criteria and once all correct pay-out documentation is received and actions completed, proactively package and send to the Operations team for action Where documentation received triggers a referral, to liaise with the Operational Underwriting team and ensure all requirements are met Follow up with the Operations team to confirm pay-out timescales and completion To keep Sales Executives up to date with deal pay-out and conversion To update internal systems with accurate notes each time tasks and activities have been completed Company Benefits: Competitive Salaries: Your hard work deserves an attractive salary that complements your experience Recognition and Awards: They like to celebrate their highflyers and their dedication with their long-service, employee of the month, life event recognition, and quarterly awards Work-life Balance: They understand that life isn't just about work. That's why they offer flexible remote working options and a generous 25-day holiday package, plus bank holidays. And guess what? This only increases with your length of service Health and Wellness: They truly care about your well-being Their Employee Assistance Programme and wellness plans ensure you're supported in all aspects of your life Employee Events: They believe in having fun together. You'll be invited to regular events where you can mingle, unwind and create memorable experiences with their friendly and approachable team Other Benefits: They offer a fantastic pension scheme, free parking, and of course, their beautiful, modern office space in Rochdale Centre is a pleasure to work in The training you will be getting Business Administrator Level 3 Apprenticeship Standard Training location to be confirmed What to expect at the end of your apprenticeship To be discussed during interview Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working Qualifications GCSE or equivalent English (Grade C or above (or 4)) Essential GCSE or equivalent Math (Grade C or above (or 4)) Essential A Level or equivalent 3 x A Levels (Grade Grade A-C) Desired Things to consider Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.