The PMO Manager leads a team of PMO professionals to drive consistent, high‑quality delivery across the business and a portfolio of programmes and projects. You will establish and own PMO standards and drive the adoption of this through the organisation, partnering with Delivery Lead, Product, Engineering, Finance, and Risk/Controls stakeholders. You'll set the bar for planning discipline, risk management, and data quality.
Key responsibilities
* PMO leadership and people management
o Lead, mentor, and develop a team of PMO analysts; establish goals, coaching cadences, and capability roadmaps.
o Define team ways of working, workload allocation, and service levels to support programs at varying maturity levels.
o Foster a culture of accountability, continuous improvement, and collaboration across business and technology.
* Governance and operating model
o Design, implement, and continuously improve portfolio governance (stage gates, change control, benefits tracking).
o Maintain PMO standards, templates, and controls; ensure adherence to enterprise policies while enabling pragmatic agility.
* Portfolio planning and delivery assurance
o Oversee integrated planning and dependency mapping across business areas, programmes and projects.
o Establish health checks and assurance routines; proactively identify delivery risks and intervene with recovery plans.
o Drive scope management discipline and manage cross‑initiative trade‑offs to protect strategic outcomes.
* Resource management
o Maintain view on overall resource allocation within the organisation
o Partner with Finance on forecasting, capitalisation, budget tracking and benefits realisation.
* Risk, issue, and dependency management
o Set standards for RAID quality and timeliness; ensure mitigation plans are actionable and tracked to closure.
o Manage dependencies and coordinate with senior stakeholders.
* Reporting, analytics, and tooling
o Develop and monitor portfolio performance metrics and dashboards. Produce concise, executive-ready status reports and portfolio KPIs).
* Stakeholder engagement and communications
o Serve as a trusted advisor to senior leaders, translating complex delivery data into clear, actionable insights.
o Facilitate planning increments, business reviews, and executive communication; tailor messaging by audience.
* Change management and adoption
o Support organisational change readiness, training, and communications planning, often in collaboration with operations
Qualifications
* 8-10 years of experience in PMO, program/project management, or portfolio operations in complex, matrixed organizations; 2–4 years leading teams.
* Proven track record establishing or maturing PMO functions and governance at scale.
* Deep knowledge of delivery methodologies (Agile, Scrum, Kanban, Waterfall/hybrid) and associated governance practices.
* Demonstrated expertise in portfolio planning, dependency management, and financial stewardship (OpEx/CapEx, capitalisation, benefits).
* Proficiency with Jira/Confluence a must, other PPM/work management tools a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
* Advanced Excel and PowerPoint for executive analytics and storytelling.
* Exceptional communication and influencing skills; able to drive alignment across Technology, Product, Finance, and Risk/Controls.
What you’ll bring
* Strategic thinking: Anticipates portfolio risks and shifts; aligns execution with business strategy.
* Delivery discipline: Instils standards that improve predictability and quality.
* Data‑driven decisioning: Uses metrics and analytics to guide prioritisation and elevate effectively.
* Talent development: Builds high‑performing PMO teams with clear growth paths.
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