Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed. Join us and lead a service at the heart of our communities—delivering a modern, high quality library service and supporting a skilled, customer focused team. You will lead a dedicated team of Customer Contact & Library Advisors, ensuring that every visitor receives a compassionate, efficient and responsive service. This role blends people leadership, service development, and operational excellence. KEY RESPONSIBILITIES • Day to day management of staff including supervision, absence, appraisals and team meetings. • Coordinate rota’s to ensure appropriate staffing levels at all libraries. • Lead recruitment and induction of new staff. • Maintain and develop a modern, inclusive Library Service. • Embed customer service excellence across the team. • Ensure compliance with legislation, regulations and best practice. • Prioritise and resolve customer enquiries effectively. • Act as a point of escalation for complaints and challenging situations. • Organise community events, workshops and activities. • Promote library services via social media and maintain up to date web content. • Support customers with basic ICT assistance. • Develop and promote book stock and other resources. • Responsible for cash handling, reconciliation and financial accuracy. • Maintain safe working environments and secure buildings when required. • Conduct regular quality assurance checks. REQUIREMENTS • Library & Information Studies degree or equivalent, OR at least 3 years’ library management experience. • GCSE Maths Grade C or above. • Welsh & English language skills at Level 4. • Minimum 2 years’ staff supervision experience. • Experience dealing with challenging customer interactions. • Good knowledge of Council Services. • Strong IT and data entry skills. • Flexible, innovative and customer focused approach. WHY WORK FOR CEREDIGION? • Flexible working where possible • Excellent training and development • Generous annual leave and Local Government Pension • Wellbeing support and staff discounts • A chance to positively impact the local community For further information please contact Gareth Griffiths on Gareth.Griffiths@ceredigion.gov.uk Note: We reserve the right to extend the application closing date. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .