Location: Hertford, UK
Company: Spacelabs Healthcare
Hours: Part-Time (4 hours daily over 5 days)
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enabling better-informed decisions, increasing efficiencies, and creating a safer environment for patients.
Role Overview
We are seeking a Sales Administrator to join our UK team on a part-time basis. The primary function of this role is to assist with day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations while delivering excellent customer service.
This is a multi-functional role covering all activities related to UK administration, enabling team members to support each other during busy periods and absences.
Key Responsibilities
* Work as part of the Sales Administration team to ensure all administrative duties are completed efficiently and accurately.
* Process orders and monitor progress from start to finish, including booking, scheduling, arranging deliveries, invoicing, and credits.
* Respond to requests for product information, quotations, tender documents, order confirmations, and invoices.
* Manage telephone calls, emails, and chats from colleagues and customers professionally and promptly.
* Document and follow up on queries in a timely manner.
* Monitor and maintain records for managing returns (RGAs).
* Identify and resolve customer issues, escalating where necessary.
* Support loan stock requests and maintain ERP and CRM systems.
* Run, review, and update reports and spreadsheets.
* Train and support colleagues, follow existing processes, and assist with new processes.
* Collaborate with all departments to provide exceptional customer service.
Qualifications & Skills
* Previous administration experience within a customer sales environment.
* Strong attention to detail and record-keeping skills.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Word, Excel, and Outlook; experience with MFG Pro and CRM is an advantage.
* Ability to prioritise workload, work independently, and retain information across varied tasks.
* Positive, flexible approach and strong relationship-building skills.
* Additional language skills (beyond English) are desirable.
What We Offer
* A supportive and collaborative team environment.
* Opportunities to learn and grow within a global healthcare technology company.