Case Support Specialist My client is currently seeking a Case Support Specialist to join their team based in Killadeas, Co. Fermanagh. This is a Full-Time, Permanent Position. Working hours: Monday to Friday 9am-5pm With a salary of £26,000 - £28,000 per annum (dependant on experience) Job Role: You will be responsible for providing excellent customer service and case management support to clients as well as handling enquiries and providing guidance on case processes. Additionally, you will be responsible for maintaining accurate case records, managing case documentation, coordinating with the relevant parties involved, and ensuring the smooth and timely management of cases through the company processes. Essential Criteria: Demonstrable experience in a customer service or relevant administrative role. Grade C or above at GCSE in English & Maths, or equivalent. IT proficient with the use of Microsoft Office suite and other relevant software. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Excellent organisational and time management skills. Ability to manage and prioritise a busy workload. Ability to work on your own initiative as well as part of a team. Remain confidential at all times. Main Duties and Responsibilities: Provide exceptional customer service to clients, answering enquiries and resolving issues promptly and professionally. Manage case documentation, ensuring accuracy and completeness. Maintain and update client information and case records in our database. Proactively communicate with clients and stakeholders, providing updates on the progress of their cases. Coordinate with internal teams and external partners to ensure effective case management. Assist in the preparation and dissemination of correspondence, reports, and other case-related documents. Respond to customer enquiries where their expectations have not been met, or where technical adjustments are required. Gathering all relevant information to support a timely and effective resolution, and to keep the customer fully informed. Collaborate with team members to develop and implement best practices for case management processes. Follow company policies and procedures to ensure compliance with legal and regulatory requirements. Skills: customer service administration Case Support Specialist