Job Overview
The Deputy Chief Operating Officer (DCOO) supports the COO in delivery of the Trust’s operational plan, with delegated responsibility for managing delivery of services across the organisation.
Working with Divisional and Corporate teams, the DCOO has day to day oversight of operations and is responsible for ensuring services are fit for purpose and compliant with standards.
The DCOO will be expected to work with divisions to ensure services are coordinated and Trust-wide issues resolved, with responsibility to make decisions on whether to escalated issues to COO and other Execs.
The DCOO will work with the COO, wider Executive team and partners within Bristol, North Somerset and South Gloucestershire (BNSSG) to implement improvement and transformation at Trust and system-levels, ensuring that NBT can realise the opportunities which come from working across the wider health system.
The DCOO will deputise for the Chief Operating Officer (COO) at Trust, system national levels.
Responsibilities
* Deliver against the performance portfolio, accountable to the COO for the delivery of national access standards related to:
o Urgent and Emergency Care Standards
o Planned care (i.e. Referral to Treatment Times, Cancer Waiting Times, Diagnostic Waiting Times standards)
o Efficiency and productivity improvements in theatres and outpatients
o Performance reporting and assurance
o Trust-wide capacity planning to support delivery of timely care
* Ensure all access policies are compliant and updated in line with national guidance and that training is provided to all staff on a regular basis.
* Ensure that consistent and robust waiting list systems and processes are in place across the Trust, for Elective and Emergency waiting times, and that these are actively and appropriately managed.
* Lead on the implementation of the Trust’s Bed model, based on strategic plans for efficiencies and improvements in patient flow.
* Lead the Trust’s Cancer Management work, implementing the Trust’s Cancer Strategy and the annual peer review cycle and ensuring that national standards are met.
* Assume Trust-wide responsibility for the effective service delivery of the Senior Manager on-call rota including development of standard operating procedures and training for on‑call directors and managers, ensuring they are fully equipped to manage operational risks and contingency plans.
* Assist the COO in the delivery of savings for the Operations Directorate and support processes which improve financial information and budgetary control.
Qualifications
Education
* Master’s Level Education or equivalent relevant experience.
* Evidence of post qualifying and continuing professional development.
Work Experience
* Substantial recent experience in a management/lead role in optimising flow within complex planned and unplanned care pathways.
* Demonstratable experience of leading multiple stakeholders to deliver a performance objective and ensure that this is sustainable.
* Experience of effective partnership working with internal and external stakeholders.
Knowledge / Skills / Abilities
* Extensive leadership and operational management experience in a medium/large acute healthcare provider setting.
* A high level of operational planning/organisational skill and experience, with a track record of delivery.
* Strong communication and relationship skills, including proven ability to build relationships with senior leaders and partners within the organisation and externally and ability to deliver complex, sensitive and sometimes contentious corporate messages.
North Bristol NHS Trust values all people as individuals. We aim to be an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
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