Job Summary
Our dynamic EML Administrator supports the Fire & Security Department at East West Connect (EWC). This is not a typical desk job – it's a which has variety, requires multitasking, and a mindset that gets things done.
The role is at the heart of our operations, supporting engineers, liaising with contractors and clients, and keeping our emergency lighting systems running smoothly. The post holder will require specialist knowledge and full training will be provided. What matters most in this role is a positive, can-do attitude and willingness to learn.
What You'll Be Doing
· Supporting managers and engineers with day-to-day operational and administrative tasks.
· Logging jobs, allocating works, coordinating engineers, and making sure nothing slips through the cracks.
· Keeping accurate records of testing, maintenance, and compliance activities in line with company and industry standards.
· Assisting with invoicing, job pricing, and client communications.
· Helping with stock management – from ordering supplies to ensuring deliveries are logged and stored.
· Providing hands-on support across departments when workload spikes or cover is needed.
· Actively contributing to a team-focused, problem-solving culture where flexibility is key.
What We're Looking For
· Strong organisational and multitasking skills – juggling different priorities and still hitting deadlines is a requirement.
· Confident communicator – able to liaise effectively with engineers, contractors, suppliers, and clients.
· Keen eye for detail – ensuring records, compliance reports, and documents are accurate.
· Proactive, adaptable, and always willing to roll up your sleeves to help the team succeed.
· Experience of problem solving and asking the right questions
· Punctual and reliable with a commitment to high standards of work and dedicated to supporting the team.
· Solid IT skills especially Microsoft packages, Excel, Outlook and Word
· Fluent English both written and verbal
Bonus Skills or Experience - not essential as this will be taught as there is significant room for professional development in this role:
· Previous customer service or call handling experience
· A positive approach to health & safety and compliance
· Advanced Excel
· Awareness of challenges of supporting a remote workforce
· Knowledge of emergency lighting standards (BS 5266).
· 18th Edition qualification.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Life insurance
Ability to commute/relocate:
* Greenford UB6 7JZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Will you now or in future require sponsorship for employment visa status?
* Will you be commuted to working from office everyday (Mon-Fri) 8am to 5 pm?
Education:
* A-Level or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person