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Customer support engineer

Stockport
KNDS UK
Customer support engineer
Posted: 1h ago
Offer description

KNDS UK Stockport, England, United Kingdom


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KNDS UK Stockport, England, United Kingdom

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We are currently looking for a Customer Support Engineer

A Little About Us

With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.

We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.

About The Role…

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:

The primary purpose of this role is to support in Field Customer Warranty, Diagnosis, Repairs and Training tasks

Key Duties Include, But Are Not Limited To


* Execution of training tasks, internally and externally with customer community.
* Customer product support both internally and externally.
* Diagnostics, maintenance and repair of bridging equipment and supporting vehicles in the field in compliance with technical service instructions and statutory regulations.
* Independent deployment at a customer’s site and able to travel worldwide without any restrictions.
* Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection.
* Responsible for the preparation of work/training sites, materials and tools.
* Independent management of training in collaboration with a technical team
* Execution of fault-finding, maintenance/repair work on all maintenance stages for KNDS bridging products.
* Project management including generation of work breakdown structures, cost estimates, and performance specifications.
* Training and instructing new employees.

What We’re Looking For…

Our ideal candidate will be able to demonstrate the following:

* Qualified maintenance technician, certified technician or equivalent or time served fitter/mechanic
* Driving licence
* HGV Driving licence
* Previous experience of Military bridging such as MGB or similar
* Relevant experience in vehicle maintenance, ideally in the field of heavy commercial vehicles, construction machinery, agricultural machinery or special vehicle manufacture
* Skill and experience in the operation of diagnostic equipment, diagnostics and troubleshooting
* Good command of English language, written and spoken
* Knowledge of hydraulic and electrical systems
* Good PC skills, particularly with the common MS Office applications
* Ability/Willingness to travel abroad

Why You Should Join Us

When you become part of the KNDS UK team, you will enjoy employee benefits such as:

* Competitive salary
* Attractive pension (4% employee contribution, 7% employer contribution)
* Half-day Friday
* Life assurance scheme
* Company sick pay scheme which increases with service
* Employee Assistance Programme
* Additional Holidays & other Long Service rewards
* Wellbeing initiatives, such as Free Fruit on Tuesday’s
* Cycle to work Scheme
* Free on-site car parking
* On-site electric vehicle charging points

We’re also very proud to be part of the Armed Forces Covenant since 2018, achieving their Silver Award in 2020 and Gold Award in 2024. We actively support and encourage service leavers, reservists and cadets to join our team, recognising military skills and qualifications in our recruitment and selection process.

If you are passionate about engineering and eager to contribute to a thriving workplace environment, we encourage you to apply for this exciting opportunity.

We look forward to receiving your application!

Recruiters please note that we have a list of approved recruitment agency partners in place and we will contact agencies directly should we require support. Any unsolicited CV’s received via an agency will be accepted with thanks but without fee.


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

Defense and Space Manufacturing

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