The Belfast Community Co-op is looking for a Front End Manager to be part of our Customer Service management team. The ideal candidate is an effective and experienced leader skilled in creating and maintaining a positive customer experience, developing and implementing systems, and is solution-oriented. We are looking for someone who will partner with our Customer Service Manager to reach our goal of providing an exceptional experience for our customers. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome.
This is a full-time position, 40 hours weekly, requiring flexible availability with a starting wage of $24.00 per hour.
The Front End Manager is responsible for all aspects of Front End operations, including hiring, training, developing, scheduling, and supervising Customer Service Clerks and Front End Shift Leads. Under the direction of the Customer Service Manager, the Front End Manager ensures a positive customer experience for Belfast Community Co-op customers and workers. The Front End Manager is responsible for controlling loss by implementing appropriate cash controls, and ensuring receipt of payment for all products. The Front End Manager’s shift may include developing and maintaining department SOPs, collaborating with other departments for Customer Service Clerk scheduling, retail readiness tasks, troubleshooting technology and pricing issues, resolving customer questions and complaints, facilitating the movement of cash throughout the store, opening or closing the store as scheduled, and performing cashier duties as needed.
For more information or to apply, click here !
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