THE OPPORTUNITY
A leading Tier 1 global bank is seeking an experienced Governance Manager to provide dedicated operational and governance support to the UK Chief Information Officer.
The role sits within the GCIO COO function — the operational backbone of the CIO organisation — and acts as a key enabler across strategy execution, risk and control, and regulatory requirements.
This is a high-trust, high-visibility position. You will act on behalf of the UK CIO for day‑to‑day management activities, manage governance commitments across Group‑level forums, and operate directly with senior executives and regulators.
PURPOSE OF THE ROLE
* Provide the UK CIO with dedicated governance support across the execution, oversight, and coordination of key activities within the Technology function.
* Act on behalf of the UK CIO for day‑to‑day management activities, ensuring risk, control, and regulatory requirements are met at all times.
* Partner with the CIO senior leadership team to drive performance and cultural change across a high‑performance technology organisation.
* Translate CIO strategy into clear, simplified messaging for internal and external stakeholders at all levels.
* Manage the UK CIO's commitments across Group‑level governance forums — authoring and reviewing papers for steering committees, risk forums, and executive committees.
* Ensure the UK CIO is fully prepared and briefed for key supplier, customer, and regulatory meetings.
* Oversee key administration services including external events, off‑sites, and CIO travel.
KEY RESPONSIBILITIES
Governance of Strategy Execution
* Support tactical and longer‑term CIO strategy by working closely with the CIO Leadership Team stakeholders.
* Proactively monitor and manage the execution of CIO strategy through production of scorecards and supporting insight for the CIO executive team.
* Schedule and run periodic CIO governance forums and leadership team meetings; drive actions through to completion and log decisions formally.
* Actively contribute to management reports, presentations, and papers; provide periodic updates for the UK CIO as required.
* Investigate emerging risks and issues; produce reports and form recommendations for action.
* Manage and document SMF24 accountability — including regular review and maintenance of Statements of Responsibilities (SoRs), accurate mapping of accountabilities, timely updates as structures change, and regulatory alignment of reporting.
Customers & Stakeholders
* Provide analysis and support to external parties including regulators — in response to queries and audits, and proactively through stakeholder engagement.
* Engage with stakeholders across the CIO function to ensure regulatory and legal commitments are met and proactive issue management is maintained.
* Develop strong relationships with Global Businesses, Group Functions, and the GCOO executive team.
Operational Effectiveness & Control
* Ensure all meetings attended or chaired by the UK CIO are run effectively — secretarial oversight, briefing notes, proactive action management, and forward planning of meeting cadence.
* Demonstrate thought‑leadership to support the UK CIO in delivering the bank's technology strategy.
* Ensure all legal and regulatory responsibilities are met across the CIO function at all times.
Requirements
ESSENTIAL REQUIREMENTS
* Proven experience operating in a complex matrix environment at a regulated financial institution — Tier 1 bank, building society, or equivalent.
* Demonstrable experience managing or supporting SMF24 accountability under the FCA/PRA Senior Managers & Certification Regime (SM&CR) — including Statements of Responsibilities, accountability mapping, and regulatory reporting.
* Strong track record of managing CIO, CTO, or COO‑level governance: forum management, board/exec paper authoring, leadership team meeting cadence.
* Ability to translate complex technology strategy into clear, simplified messaging for C‑suite and board‑level audiences.
* Exceptional stakeholder management skills — credible at C‑suite level, experienced engaging with external regulators.
* Strong analytical and problem‑solving capability: able to synthesize complex information and produce data‑driven recommendations.
* Experience simplifying processes, removing blockers, and accelerating the pace of change in large, matrixed organisations.
* Expert knowledge of the financial services regulatory environment: FCA/PRA, SM&CR, and broader technology governance frameworks.
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