SPA HOST
Full Time
£23,995 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines
* Be able to competently maintain the operation of the restaurant and bars during service
* Inspire and motivate your peers to deliver outstanding customer service
* Responsible for cash and stock security
* Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
* Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
* Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
* Communicate effectively all details of a guest reservation to the server staff
* Escalate any complaints to Management or supervisors
* Be confident to communicate with guests over the phone, conducting call backs and taking bookings
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about delivering excellent service to all our guests
* Detail orientated and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
* Team appreciation and wellbeing activities - Team membe