Macdonald Cardrona Hotel and Spa
We are seeking a professional Hotel Receptionist to join our team at a prestigious hotel in Peebles. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Duties :
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and courteously
- Manage reservations and room assignments efficiently
- Answer phone calls and emails in a polite and professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist with administrative tasks such as billing and record-keeping
- Maintain a tidy reception area
Qualifications;
- Previous experience in guest services or hospitality is desirable
- Excellent communication skills with fluency in multiple languages is advantageous
- Strong phone etiquette and customer service skills
- Ability to work well under pressure in a fast-paced environment
- Knowledge of hotel operations and reservation systems is beneficial
Join our team and be part of delivering exceptional service to our guests in a vibrant hotel setting.
Pay: £12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person