Overview
2x Waiting List Co-Ordinator posts, 37.5 hours, 8:30 - 17:00 (2x 15 mins, 1x 30 min break). We are looking to appoint an enthusiastic and motivated individual to fill the post of a Waiting List Coordinator within the Patient Access Services at New Cross Hospital. Experience of PAS is preferred, but administration/clerical experience with keyboard and data entry will be considered.
Responsibilities
* To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.
* To select cases for theatre lists within given guidelines, ensuring national and local targets are met.
* To replace cancellations, as necessary, with like-for-like cases or within guidelines, while considering national targets for waiting times.
* To advise patients on stopping specific medications and inform them of fasting requirements with scheduling of theatre sessions; where required to send bowel preparation instructions to patients.
* Deal with patient enquiries regarding cancellations, rescheduling, holiday bookings and suspensions.
* Contact patients to agree a convenient admission date in line with booked admissions.
* Notify patients of pre-operative assessment appointments.
* Manage and monitor patients suspended, RTT clock paused or on watchful waiting; validate suspension length and reason and reinstate as appropriate.
* Liaise with clinicians regarding scheduling to ensure full utilisation of theatre lists.
* Produce operating lists for sessions and circulate to designated areas with any special instructions.
* Inform theatre staff of specialist equipment required and arrange for representatives to be present at time of surgery.
* Accurately input, update and monitor patient information in the computerised Patient Administration System.
* Report and keep records of patients cancelled on the day of surgery to re-date within 28 days national target.
* Prepare weekly lists of elective admissions in an accurate and timely manner.
* Prepare case notes to comply with Standard Order of Case Notes and ensure relevant investigation reports are available.
* Ensure the security of case notes and patient information within the department.
* Ensure timely delivery of case notes to pre-operative assessment clinics and admission areas with relevant test reports.
* Work with Medical Secretarial and Health Records clerks to support the Directorate efficiently.
* Process all incoming and outgoing mail promptly and professionally.
* Collect relevant statistical data relating to patient activity.
* Be involved with procedural changes and provide information/case notes as requested by Medical Staff.
* Mentor newly recruited Waiting List staff and introduce them to working practices within the Department.
* Maintain security arrangements and distribute keys as required.
* Cover in the absence of colleagues when needed and attend mandatory training as directed by Managers.
Qualifications
* Essential: GCSE (or equivalent) in four subjects, including English.
* Essential: NVQ Level 3 or equivalent Health Records experience.
Experience/Skills
* Essential: Clerical experience.
* Essential: Computer literate with excellent keyboard skills and a high level of accuracy.
* Essential: Knowledge of databases, spreadsheets (PAS, Outlook, Radiology Database, Excel or similar).
* Essential: Basic knowledge of medical terminology.
About Us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are focused on diversity, quality of care, and compassionate service. We are rated “Good” by CQC and have received recognition for diversity and inclusion practices. We offer flexible working arrangements and are committed to supporting our staff.
Details
* Band: Band 3
* Salary: £24,937 to £26,598 per year (pro rata)
* Contract: Permanent
* Working pattern: Full-time
* Location: The Royal Wolverhampton Hospitals NHS Trust, New Cross Hospital, Wolverhampton, WV10 0QP
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