Join to apply for the Customer Advisor role at Stellantis &You UK
Location: 15 Progress Way, Croydon CR0 4XD, United Kingdom
Role Overview
This is a great opportunity to become a key member of our Aftersales team. As a Customer Advisor you will be the main link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey and supporting them throughout their service experience.
Responsibilities
* Communicate clearly with customers and colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell additional work advised through the Vehicle Health Check process.
* Quote and sell Service Plans to retain customers to the group.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update customers on progress or additional works needed.
* Prepare and explain invoices and take payments.
Requirements
* Full valid UK driving licence is required.
* Previous experience in automotive customer service or customer advisor role preferred.
Benefits
* Competitive bonus OTE of up to £33k.
* Company Car Scheme: access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover.
* Company Discounts: exclusive discounts on new cars and a range of aftersales services.
* Pension: employer contribution up to 7%.
* Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: comprehensive discount portal with over 500 deals.
* Family‑Friendly Policies: enhanced maternity, paternity and adoption leave provisions.
* Employee Assistance Programme: counselling, practical information, digital resources.
* Occupational Health support.
* Personal Accident Insurance worldwide.
* Training Opportunities: access to training initiatives and e‑learning resources.
* Shared Incentive Plan: opportunity to invest in the Stellantis Group.
* Health Cash Plan.
* Paid sick leave upon completion of probationary period.
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service
Industries
Retail
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. For reasonable adjustments or other information please contact our recruitment team.
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