We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role.
About the role:
As a Homeowner Services Officer, you will deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness.
We are looking for a highly motivated individual to provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers. You will manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests. Coordinate actions cross-functionally as required and in line with agreed policies and procedures.
In this role, you will also provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working.
What we are looking for:
As a customer-focused organisation, we place equal importance on how we deliver our services as well as what we deliver. We are seeking candidates who have proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction.
You will also be able to demonstrate:
* Proven ability to manage a varied workload, meeting performance targets.
* Ability to develop processes and systems according to changing needs
* Good attention to detail, and application of critical thinking to identify and resolve risks.
* Excellent organisational and team working skills – ability to prioritise tasks and handle changing priorities.
* Excellent oral and written communications
Desirable:
* Proven experience of managing residential leasehold and shared ownership homes
* Relevant sector experience
The advertised salary includes a £4000 Local Job Supplement
If you are interested in joining us and would like to apply for this role, please apply with a CV and covering letter, detailing how you meet the essential criteria.
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