Job overview
The post holder must manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust’s Access Policy.
The post holder will work as part of the Clinical Administration Unit to coordinate the administrative pathway of patients to ensure that Government waiting time targets are met.
Main duties of the job
We are a team of 4 Specialties Urology, Breast, gynae-oncology and Vascular.
This role will involve working with all 4 specialties to book appointments, take calls and reply to emails. Ensuring that high quality patient care is at the forefront.
Please note, we are a cross site trust working at both Maidstone and Pembury - the main base for this role will be Maidstone with occasional travel to Pembury.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 12 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Qualifications
Essential criteria
1. A good general education
2. GCSE English/equivalent Grade C or above
Experience/Knowledge
Essential criteria
3. Previous telephone experience
4. Trust vision, values, strategic objectives and key work programmes
5. Understanding of IT systems.
Desirable criteria
6. Experience using a PC
Skills
Essential criteria
7. Basic computer and keyboard skills
8. Demonstrates good time management skills