Customer Account Co-ordinator
ReeVR are looking for a proactive and highly organised Customer Account Co-ordinator to join our clients fast paced manufacturing business.
The Customer Account Co-ordinator is a key role within a small team, where you will be responsible for managing customer accounts, supporting the Sales function and ensuring the smooth processing of orders.
The Customer Account Co-ordinator will be self-motivated, customer-focused and experienced in a manufacturing environment, with strong attention to detail and excellent communication skills.
Manage sales order processing from start to finish, ensuring accurate entry and updates within the MRP system.
Support the Sales team with the creation, administration and follow-up of quotations, pricing, and customer proposals.
Raise and manage purchase orders, maintaining proactive communication with suppliers to confirm delivery dates and address potential delays.
Maintain high standards of data accuracy throughout all order entry and administrative processes.
Oversee the full RMA process using customers RMA software (full training provided)
Provide exceptional customer service, responding promptly and professionally to customer enquiries, order updates and return-related queries.
Act as a key liaison between Operations, Materials and Sales, helping to schedule and prioritise customer orders to meet tight deadlines.
Ensure all documentation is accurately maintained and easily accessible across MRP and RMA systems.
Provide holiday cover for the Logistics Manager, organising shipments and deliveries and ensuring continuity of operations.What They Are Looking For:
Previous experience in sales administration or customer account coordination within a manufacturing environment.
Experience with RMA processing and customer support roles.
Proficiency with MRP systems and confidence working with order processing.
Experience in a similar industry is advantageous.
Excellent organisational abilities and a strong attention to detail.
Effective communicator with the ability to collaborate across multiple internal departments.
Self-motivated, proactive and able to manage workload and competing priorities with confidence.Why you should join them as the Customer Account Co-ordinator!
Be part of a supportive, close-knit team in a well-established manufacturing business.
Varied and engaging role with opportunities to collaborate across departments.
A chance to make a meaningful impact on customer experience and operational efficiency