Are you passionate about delivering outstanding customer service? Do you have previous customer service experience? We’re recruiting Customer Service Associates to join us on a full-time permanent basis in Tunbridge Wells. You’ll join our dedicated teams who take pride in supporting customers 24/7 around the world with their medical claims journey.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you'll work part of your week away from home at our office in Tunbridge Wells.
Working Hours & Shift Pattern:
Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary.
Early Shift – starting between 6.Core Shift – starting between 8.Late Shift – starting between 12.Night Shift – starting at 10pm.
Induction & Training:
To help you settle into the team and to set you up for success in your new role, you’ll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you’ll work Monday to Friday 9am to 5pm, and you’ll need to be able to commit to full attendance.
Ensuring the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer.
Remaining calm in the face of challenge to effectively help our customers when they need us the most.
Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace.
If successful at application, you’ll be invited to join a 15-minute virtual group introduction call via Teams where we’ll explain the role further. Following your attendance to the call, you’ll be invited to attend an assessment day which will take place on 1st, 3rd, 7th and 9th July in our Tunbridge Wells office.
Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 20% shift allowances of up to £4,933.
Annual company & performance-based bonus.
Contributory pension scheme (up to 12% employer contributions).
Life Assurance (up to 10 x annual salary).
Private health cover.
25 days annual leave plus Bank Holidays.
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
Wellbeing services & resources.
AXA employee discounts.
If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.
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Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.