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Head of FM Contract Services, London (City of London)
Client:
University of the Arts London
Location:
London (City of London), United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
University of the Arts London (UAL) is seeking to appoint a Head of FM Contract Services responsible for managing FM service contracts across the UAL estate.
UAL is a global leader in creativity, innovation, and invention, comprising six colleges and four institutes across London. UAL is ranked 2nd in the world for Art and Design in the 2025 QS World University Rankings, reaffirming its status as a creative powerhouse. With over 20,000 students from more than 130 countries, UAL fosters an inclusive, dynamic environment that nurtures future creative talent.
This role is part of a 10-year Estates Strategy, including new campuses for London College of Fashion (2024) and London College of Communication (2027), along with estate transformation projects to ensure facilities are sustainable, fit for purpose, and world-class. The Estates Team is expanding, with approximately 25 new roles being created.
The Head of FM Contract Services will lead the strategic delivery of hard and soft FM services across multiple sites, ensuring excellent service for students, staff, and visitors. Responsibilities include overseeing service partner performance, managing the Estates Helpdesk, and driving continuous improvement. The role requires working closely with senior stakeholders, Procurement, and Finance to ensure value for money, compliance, and innovative service delivery. The aim is to maintain a safe, sustainable, and customer-focused environment.
Candidates should have a strong background in facilities management, preferably with senior experience managing multi-site estates. A relevant qualification in facilities or contract management, along with proven experience in contract management, budgeting, and service delivery, is essential. Experience with CAFM systems, leading Helpdesk teams, and KPI performance management is required.
The Candidate Brochure can be viewed at UAL - Head of FM Contract Services. For a briefing discussion, contact our retained advisors Michael Hewlett and Joe Glendon at MRG. Applications should include a CV and covering letter. The closing date for applications is Sunday, 7th September 2025.
UAL is committed to diversity and inclusion, offering flexible working, family-friendly policies, and staff support networks. We welcome applicants from diverse backgrounds, including race, disability, age, gender, sexual orientation, religion, marriage, pregnancy, and caring responsibilities.
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