Customer Support Executive
Location: Hybrid — 3 days per week in our Leamington Spa or Guildford office
Employment Type: Full-time
Salary: Up to £30,000
Benefits: Bonus scheme, private healthcare
About the Role
We’re looking for a highly motivated Customer Support Executive to join our growing team. In this role, you’ll be the frontline support for our customers—providing exceptional service, resolving queries with accuracy, and helping ensure a seamless customer experience. You’ll work closely with internal teams to troubleshoot issues, streamline processes, and contribute to continuous improvement across our operations.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality customer service.
What We’re Looking For
The ideal candidate will bring:
* Exceptional attention to detail and a methodical approach to resolving customer issues
* Strong logical thinking and problem-solving skills
* Proven customer service experience, ideally in a customer-facing or operational support role
* A minimum of two years’ experience within the UK energy market, with solid understanding of industry processes and terminology
* Excellent communication skills and the ability to adapt to different customer needs
* A proactive mindset and willingness to contribute to continuous improvement initiatives
What We Offer
* Competitive salary up to £30,000
* Hybrid working model — 3 days a week in our Leamington Spa or Guildford office
* Annual bonus scheme
* Private healthcare
* Supportive, collaborative team culture
* Opportunities for professional development and growth
How to Apply
If you meet the above criteria and are excited about the chance to make a real impact, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience.
Feel free to tell me if you’d like a more formal, more concise, or more creative version!