Join the dynamic serviced accommodation sector as an Account Manager, supporting client bookings and delivering outstanding guest experiences across international markets. This home-based role is ideal for professionals with account coordination or bookings experience in fast-paced environments, particularly within serviced apartments or corporate housing. Enjoy the flexibility of remote work while contributing to a global, client-focused operation.
What You’ll Be Doing:
* Respond to and qualify client inquiries for serviced apartment bookings, primarily within your assigned region and globally as needed.
* Research and identify the best available serviced accommodation options that meet client needs.
* Negotiate with suppliers to confirm availability, rates, packages, and specific amenities.
* Prepare detailed client proposals tailored to each inquiry.
* Issue and manage booking documentation, coordinating with operations and accounts teams.
* Conduct guest check-in calls and maintain proactive contact to ensure a positive guest experience.
* Support clients with service-related issues, providing timely solutions and professional communication.
* Participate in the on-call rotation for after-hours maintenance emergencies.
* Maintain accurate records of bookings, proposals, and communications.
* Assist with ad-hoc projects supporting sales or service functions.
* Ensure consistent communication with both clients and internal teams.
* Act as a brand ambassador, upholding quality service standards.
What We’re Looking For:
* Minimum 4 years’ experience in business-to-business account coordination or management, ideally within serviced apartments, hospitality, or travel bookings.
* Demonstrated ability to work independently in a remote/home-based environment.
* Strong problem-solving skills with the ability to prioritise and manage multiple client requests.
* Excellent verbal and written communication skills with a professional and friendly manner.
* High-level organisational skills with strong attention to detail.
* Proficiency in Microsoft Word, Excel, and PowerPoint.
Interested? Reach out to Alchemy Global Talent Solutions today.