Job Description
The key purpose of the role of Technology and Data Co-ordinator will be to provide Benefits Technology and Data Processing support services to our glo portfolio of clients whilst also taking a lead role in the delivery of our smaller proposition for a portfolio of clients, and to assist with the co-ordination of client work in an accurate and timely manner. Key Responsibilities
* Responsible for the day-to-day support and delivery of our technology portals to allocated clients including the portal renewals and general requirements
* Manage the launch of new clients and changes outside of a project. Ensure relevant project documentation is completed
* Responsible for regular and ad hoc updates required for clients using benefit platforms
* Support Consultants and the benefits support team with technology services and the processing of data on our benefit platforms in line with internal processes
* Taking a lead role in launching glo Save & Inform clients that do not have a Consultant assigned
* Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
* Provide proactive support for ongoing client services and project-based work
* Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking statistics in line with compliance requirements
* Management of workflow within agreed internal service level agreements and processes
* Provide ad hoc support to day-to-day technology client queries, resolving or escalating as necessary
* Produce work to a high level of quality and accuracy
* Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
* Ensure knowledge share of clients to specific team members to allow for cover during holiday & absence
* Support the development of internal best practice and continuous improvement
* Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications
Essential Experience
* Experience in the Employee Benefits industry / experience of dealing with Employee Benefits
* Experience dealing with excel spreadsheets, formulas and the processing of data
* The candidate should be highly organised with strong administrative skills, an ability to prioritise own workloads and work to deadlines and an eye for detail.
* Ability to produce work of high accuracy and quality.
* IT Literate - MS Word, Excel, Powerpoint, Outlook and Teams
* A strong team player
* Positive can-do attitude
* Committed to learning and development
Desirable Experience
* Prince2 or equivalent
* Knowledge of employee benefits and how they operate including health, risk and voluntary
* Understanding of salary sacrifice
* Employee Benefits based Technology experience – working with Flexible Benefits Platforms
Why Join Us?
* Competitive salary and benefits package
* Flexible working and holiday options
* Pension, enhanced parental leave, and life insurance
* Discounts on technology, travel, and leisure
* Learning and development opportunities
* Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.#HPREF-223 163