Our client, based in central Wakefield is a true innovator in the world of Facilities Management. They genuinely value their employees and you will be treated as a colleague where your ideas and input will be valued. Due to continued business growth they are looking to hire an Operations Manager to join their team. This is a pivotal role, where you will be part of the SMT and be reporting directly into the MD. The customer is at the heart of everything this business does and it shows! They deal with some of the biggest names in their sector and have a reputation based on excellence. This is a truly exciting time to join them and be part of their continued growth journey. The role: Line Management responsibilities - development, recruitment and performance Oversee the administrative team and Qualifying Supervisor to ensure timely completion and dispatch of certifications to clients Plan and allocate labour efficiently for engineering team, and manage escalated issues Lead weekly engagement team meetings with all staff members to track work progress Conduct weekly customer meetings with stakeholders to monitor project status Supervise specific projects Act as the principal duty holder (can develop into this) Verify the accuracy of labour hours logged in CRM to ensure precise wage calculations, in collaboration with the Financial Team Oversee and approve invoices - the invoicing process in partnership with the Financial Team to guarantee ac...