***We are hiring for two positions***
* Hub Operations Supervisor – Location: 1× Birmingham
* Hub Operations Supervisor – Location: 1× Bristol
Company Description
Classic Fine Foods UK Ltd, a Certified B CorpTM, has been a trusted premium food service provider for over 20 years. d - we source the highest quality products we can find, from truffles to caviar, wagyu to chocolate and many more delicious delicacies. Our team are dedicated to developing opportunities and delivering quality – both in the representation of our brands and delivering the best service to our customers. Through close partnerships with our suppliers, we deliver the highest quality of fresh and frozen products to the finest restaurants, hotels and retailers all over the
UK.
Role Description
The Hub Operation Supervisor is responsible for the overall distribution operations with the aim of enhancing customer service and food safety
Key Responsibilities
Delivery
• Ensures products are delivered to the customers in good condition and in the given schedule
• Monitors trucks temperature control and ensures cold chain is maintained at all time • Product return management
Driver Management
• Oversee Driver Team Leads; ensure SOP compliance and review KPIs such as OTIF, returns, and POD
accuracy.
• Plan, anticipate, and propose staffing adjustments in line with seasonality and business growth.
• Manage drivers' holidays and ensure appropriate cover to maintain service levels.
• Manage drivers' rotas, including scheduling Saturday delivery cover.
Routing and planning
• Organizes the delivery planning while optimizing truck loading capacity
• Defines and optimizes customers' routes
• Identifies, prioritizes and implements productivity improvement in all areas of delivery team
• Plans, anticipates and proposes staff resources adjustment according to coming needs (seasonality, business growth)
Fleet Management
• Control transportation costs and ensure cost-effective fleet operation.
• Ensure vehicle cleanliness and maintenance standards are upheld by the team.
• Liaise with the leasing company and garages for all repairs and maintenance and ensure vehicles remain
compliant with servicing schedules.
• Support planning for future fleet and equipment needs based on seasonality and business growth.
• Liaise with Transport HQ to manage company car service and maintenance requirements.
Hub Management.
Be the point of liaison for Facilities Management, Quality management, People & Culture and Health and Safety.
• Maintain site cleanliness, security, temperature controls, pest control, hub supplies, and ensure the hub remains audit-ready.
• Implement H&S policies, conduct site walkarounds, support incident and near-miss reporting, and ensure safe working systems.
• Ensure correct waste segregation, HACCP compliance, documentation accuracy, and general food safety and QA standards.
• Oversee pest control, waste management, cleaning services, and temperature-monitoring systems.
• Assist in organising safety training, inductions, and compliance reviews
• Coordinate contractor visits, site access, room bookings, and workspace layout changes.
• Report and track resolution of facility-related concerns to ensure a safe and efficient working environment.
• Support communication of HR policies, notices, and organisational updates.
• Help with tracking attendance, training completions, and other administrative HR processes.
Team management and engagement
• Manages and motivates the delivery team
• Organizes and plans the day of the delivery team
• Ensures communication between the delivery team and the other departments (feedbacks from customers, relevant information on the competition, returns, delivery issue, special request...)
• Implements and maintains health and safety procedures
• Ensure delivery team complies with hygiene procedures, including presentation
• Ensures that delivery team is adequately trained (security, hygiene, BRC Standards, customers)
• Monitors KPIs (service level, productivity cost)
• Data management: customer deliveries address, contact, delivery process, restrictions
Role Requirements & Qualifications
* Minimum 5 years management experience withing the transport, and logistics industry
* Managed a mixed fleet of 10 vehicles
* Excellent knowledge and understanding of transport legislation and compliance
* Experience using route planning software
* Excellent knowledge and understanding of transport legislation and Muti Drop Deliveries
* IT Literate with an excellent attention to detail
* Articulate, confident and resilient with an ability to absorb pressure and respond positively
* Hold a full Valid UK driving license. Cat C license or above an advantage but not essential
* Manage drivers and ensure deliveries are made with excellent service and abiding to all Road and Traffic laws.
* Oversee drivers performance and probation reviews
* Responsible for opening and closing the Site when required
* Manage Driver Infringements and Training where applicable
* Manage Divers CPC requirements
Please send over your CV and cover letter if you're interested in this role.