• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. • Instruct and guide customers through courses and classes appropriate to their abilities of fitness and skill, including the necessary pre-planning. • Instruct and guide customers in accordance with National Governing Body guidelines of good practice in the sport. • Ensure a risk assessment is carried out prior to any activity, and appropriate precautions adopted to minimise unnecessary risk, including checks of any equipment to be used. • Ensure customers are made welcome to their activity, enjoy their activity, and have opportunity to seek individual advice and guidance concerning the ongoing practice of related activities. • Maintain registers, records and statistics of activities in line with established procedures. • Know and comply with the Normal Operating Procedure and Emergency Action Plan for any facility where activities are taking place. • Taking fees for customer activities and accounting for monies by adopting established procedures. • Setting up and tidying away of equipment.