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Client solutions specialist

Liverpool (Merseyside)
Grafton Recruitment
Posted: 17 August
Offer description

Location: UK Wide – Remote/Home-Based (occasional visits to client sites)

Contract: Full-time, 37.5 hrs per week


Package Includes:

* Competitive base salary with uncapped commission and incentive-based rewards
* 25 days annual leave, rising by one day each year to a maximum of 28 days
* Fully paid day off for your birthday
* Flexible start and finish times
* Inclusive healthcare benefits
* Company pension


Job Purpose

We’re seeking a passionate and knowledgeable Senior Client Solutions Specialist to lead the growth and promotion of apprenticeship programmes. This strategic role is focused on driving pipeline development, increasing market awareness, and building strong relationships with partners and clients across the UK.


Key Responsibilities

* Ensure apprenticeship programmes are employer-led and meet stakeholder needs
* Support planning, development, delivery, and monitoring of apprenticeship programmes
* Manage and grow partner relationships through effective account management
* Segment customer base to identify targets and tailor strategies
* Expand partner network and engagement
* Represent the organisation at industry events, webinars, and conferences
* Contribute to a clear sales strategy and identify new business opportunities
* Demonstrate the value of apprenticeships in helping clients achieve their goals
* Produce high-quality proposals and bid responses
* Negotiate client contracts in collaboration with internal teams
* Maintain accurate records in CRM (Hubspot)
* Follow up on all marketing campaign leads
* Attract candidates through advertising and monitor campaign effectiveness
* Ensure effective selection methods with high applicant success rates
* Communicate with internal delivery teams and external stakeholders
* Maintain up-to-date knowledge of apprenticeship systems, legislation, and regulations
* Perform other duties as reasonably instructed


Experience, Knowledge & Skills

* Experience in apprenticeships, work-based learning, or related programmes
* Strong understanding of the Apprenticeship Levy
* Proven account management experience and CRM proficiency
* Experience working with employers on skills projects and in client-facing roles
* Highly organised with the ability to manage multiple projects and stakeholders
* Familiarity with OFSTED requirements
* Strong interpersonal and negotiation skills
* Comfortable engaging with professionals across industries, including construction
* Awareness of industry trends and cultural diversity
* Excellent communication and facilitation skills


Qualifications & Training

* Experience managing apprenticeship/training schemes and implementing new standards
* Knowledge of training methodology: Analysis, Development, Design, Implementation, Evaluation


About the Apprenticeship Division

Our mission is to help people and organisations thrive through impactful learning and development solutions. We transform candidates into business-ready professionals, enhancing productivity and performance. Our apprenticeship programmes offer flexible career development and staff retention solutions, supporting succession planning and reducing risk.

With a GOOD Ofsted rating and exceptional achievement results in 2023, we rank among the top quarter of small/medium training providers. Our academies span:

* Talent Acquisition
* Sales
* Operational Excellence
* Leadership and Management

We’re proud to maintain 100% pass rates across most programmes for 2024/25. Backed by a leadership team with over 35 years of experience in education, our delivery experts are specialists in their fields. Our continued success enables us to connect more apprentices with exciting opportunities and expand our reach with leading brands.

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