European Technical Services Manager – Altro
An exciting new vacancy within our technical services function. The European Technical Services Manager is the driving force behind our world‑class technical support and product performance across the UK and Europe. This permanent, full‑time, hybrid role can be based at our Letchworth Garden City head office or Altro offices in Dessau, Germany.
Key Responsibilities
* Translate the global technical strategy into a European roadmap covering capability, structure, processes, tools and team development.
* Act as Altro’s senior technical authority for installation and product performance, ensuring flooring, walling and resin solutions deliver exceptional results throughout their lifecycle.
* Drive customer excellence through robust technical validation, documentation, training and field support.
* Oversee complex installation investigations and build strong relationships with installers, distributors, contractors and major customers.
* Work cross‑functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability and Sales to integrate Technical Services into product launches and lifecycle improvements.
* Lead teams in the UK and Dessau, fostering a high‑performance, collaborative culture, defining development paths and promoting safety and continuous improvement.
* Own the strategic direction and delivery of Altro’s Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards.
* Drive continuous improvement in technical processes, training and digital tools, using data and field feedback to enhance service delivery.
* Travel regularly between the UK, Dessau and other European sites for customer and site visits.
Benefits
* Hybrid working (minimum of 3 days a week on site)
* Car allowance
* Private medical cover via BUPA
* Starting holiday entitlement of 25 days, with the option to buy more
* Defined contribution pension scheme
* Life assurance from day one
* Occupational sick pay and onsite occupational health service
* Confidential 24‑hour life management and personal support service for you and your family
* Enhanced family‑friendly benefits, including maternity, paternity and shared parental leave
* Free eye tests for all employees
* A paid day off each year for volunteering
* Free car parking at all sites
* Long‑service awards
* Learning and development support, regardless of your career stage
* Various social events, including the company Christmas party
* Retirement advice and support
About Altro
Altro is a leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport, family‑owned and run since 1919.
Equal Opportunity Statement
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive.
#J-18808-Ljbffr