Job Description
£37,000-£45,000 (Dependent on experience)E Commerce & CRO Lead - 12-month FTCSalary £37,000- £45,000 (Dependent on experience)12-month Fixed Term ContractFT- 35 hours per weekHybrid - London/Folkestone - Travel to the Folkestone/London Office a couple of times per monthHere at Saga, we are looking for an E-commerce & CRO Lead to join us. This will be a hands-on delivery role, leading the management of Saga’s online Quote & Buy journeys and customer account area. You will take responsibility for the day-to-day operation of our core systems, ensuring all development, issues and changes are appropriately managed and act as a lead representative for Digital Marketing to drive real customer experience and business benefit for our insurance business.
This will be a varied role that will work cross-functionally and help set the strategy for the team on the customer journey.You’ll utilise our Adobe Analytics and Target tools together with our session replay tool, Medallia and other data sources to help understand our insurance customers' experience online, highlighting key customer experience issues and opportunities to be addressed by implementing an optimisation & personalisation roadmap of activities, working together with the wider marketing, IT, product and project teams.We need you to have experience in an eCommerce, Conversion Rate optimisatio...