At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in….
Hestia Blackfen Recovery House(BRH) is situated at the heart of London Borough of Bexley, Blackfen Road, it provides 7 Bedroom accomodation with 24hours support in a nonclinical environment to vulnerable people who are experiencing mental health crisis. Patients staying at the BRH will be under the care of the Crisis Resolution and Home Treatment team(CRHTT), a multi disciplinary team who offer care an treatment in a least restrictive option and alternative to hopsital admission, We also provide Step down support to inpatients whose treatment have been optiised but are not ready to go back to their own home.
As a Team manager at Hestia, you will play a crucial role in our Recovery service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.
To be supported by the Service Manager in the running and strategic development of Hestia's Greenwich service in line with the contractual requirements
The operational hours of the service are evenings/nights, including weekends and on bank holidays. The service must be delivered 365 days per year
To work closely with the Service Manager to ensure that Recovery Workers and Peer Support works listen and support people to de-escalate their immediate situation empowering them to develop selfmanagement techniques, build their assets and advocate for their own wishes
To be supported by the Service Manager in the development, implementation and maintenance of partnerships and engagement strategies for the Crisis Café Service
To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships in nominated borough service
Supported by the Service Manager, to manage all elements of service performance related to the contract requirements for the Crisis Café including analysis of KPIs, outcomes and user experience measures
To lead Team Meetings and engage staff in reflective supervision outside of the operational hours of the Crisis Café
To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with the Crisis Café contract requirements
To work with the Service Manager on the development and implementation of both of the Crisis Café annual Business Plan and Equality plan
With the Service Manager, to maintain the continuing relevance of the provision of the Crisis Café to customers' needs by ongoing planning, monitoring and evaluating and effective service delivery
To achieve the agreed standards of service delivery for the Crisis Café in compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures
To excel in this role, you should possess:
Demonstrable experience of managing services for and with people with mental health and complex needs
Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues
Experience of performance monitoring and delivering consistently high service user standards
Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers
Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)
Understanding of working in partnership with statutory mental health services
Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
Good knowledge of MS Office systems
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We encourage interested candidates to apply as soon as possible to ensure their application is considered.