Role overview:
Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding the highest standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place member experience at the heart of everything you do by constantly engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Deliver engaging group exercise classes.
4. Conduct engaging and informative member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks, ensuring accurate record keeping as per JD Gyms procedures.
7. Support members with ad hoc assistance as required or observed.
8. Maintain club cleanliness standards to the highest level as set by management.
9. Ensure the club is always safe, compliant, and maintains excellent brand standards, including health and safety.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe, legal, and compliant manner at all times.
12. Manage energy, environmental issues, and waste responsibly.
13. Analyze and present key data to support new ideas, initiatives, and developments.
Skills and Experience:
* Passion for fitness, health, wellbeing, and helping people.
* Embodies JD Gyms brand standards and values.
* Enthusiastic and eager to learn.
* Adaptable to different personalities and situations.
* Resilient and receptive to feedback.
* Understanding of the importance of a great member experience.
* Flexible with hours worked.
* Team-oriented, committed to working hard for members and the community.
* Level 3 (EQF Level 4) Personal Trainer qualification.
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