Job Overview:
We are seeking a proactive and skilled IT Systems Analyst to provide end-to-end technical support (Level 1 to Level 3) to executive-level and strategic users. This role requires an experienced professional who can troubleshoot, resolve incidents, ensure smooth IT operations, and contribute to continuous service improvement programs.
You will be responsible for ensuring seamless functioning of IT systems, applications, infrastructure, and operations while delivering excellent customer service and technical expertise.
Key Responsibilities:
* Provide Level 1–3 support on desktop systems, IT applications, infrastructure, operations, processes, and policies.
* Manage, track, and resolve IT incidents/requests through ITSM while ensuring effective communication with end users.
* Install, configure, and troubleshoot hardware, applications, drivers, certificates, network, and communication systems.
* Set up and maintain laptops, desktops, and peripherals, ensuring network connectivity and seamless integration with systems (file servers, email servers, application servers, etc.).
* Perform preventative maintenance and remedial repairs on authorized IT equipment (computers, laptops, printers, and peripherals).
* Monitor, manage, and restore services for end-user systems; escalate issues to Tier 3 support when required.
* Collaborate with vendors for troubleshooting and resolving technical issues.
* Conduct trend analysis to identify recurring incidents and work with teams to minimize them.
* Prepare weekly and monthly reports, take corrective actions based on customer satisfaction surveys, and support service improvement programs.
* Manage IT assets: track stock updates, new deliveries, and disposal items in respective portals.
* Train and align local staff with best practices to enrich their knowledge and skills.
* Support implementation of new technologies to enhance IT services.
* Organize training sessions and contribute to staff skill development and performance enhancement initiatives.
* Ensure compliance with policies, procedures, and standards, including disciplinary processes where required.
Experience & Qualifications:
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
* Proven experience in IT systems support (Level 1–3), troubleshooting, and service delivery.
* Strong knowledge of desktop/laptop hardware, printers, peripherals, and networks.
* Experience with ITSM tools, incident management, and vendor coordination.
* Familiarity with system integrations (file servers, email servers, application servers).
* Excellent problem-solving, analytical, and communication skills.
* Ability to prepare structured reports and perform trend analysis.
* Strong organizational and asset management skills.
* Commitment to continuous service improvement and customer satisfaction.
Job Type: Full-time
Pay: £40,000.00-£55,000.00 per year
Benefits:
* Relocation assistance
* UK visa sponsorship