Job Title: IT Operations Engineer Location: Oxfordshire Salary: Up to £40k per annum Overview We are seeking a skilled and proactive IT Operations Engineer to join our team and ensure the smooth and secure operation of end-user IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more. The successful candidate will be the go-to technical point of contact on-site, supporting users, resolving escalated incidents from the service desk, and playing a key role in maintaining global IT standards. Key Responsibilities Provide hands-on IT support for site-based and regional users, ensuring timely resolution of issues escalated by the global service desk. Maintain, troubleshoot, and support technologies including: Microsoft Office 365 cloud applications and services Windows desktop and server environments Device management (Intune, SCCM, Autopilot) Application deployment Manufacturing shop-floor systems Audio-visual equipment and printing Assist in Incident, Problem Management, and Service Request fulfilment in line with SLAs and KPIs. Support asset and license management as directed by IT Operations leadership. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices. Contribute to the continuous improvement of IT services and user satisfaction scores. Provide operational documentation and support for new technologies and project deployments. Build strong relationships with users, becoming a trusted advisor for IT services at the site. Requirements Essential: Proven experience in an on-site IT support role or similar capacity. Solid understanding of Windows-based systems, Office 365, and enterprise connectivity. Experience supporting end-user technologies such as: Microsoft desktop/server systems (AD, DNS, DHCP) Microsoft Office 365 suite Audio-visual and printing technologies Strong communication skills with a service-focused approach. Ability to prioritise tasks, manage time effectively, and adapt to changing business needs. Desirable: Microsoft certifications (OS, Office365, or Azure). Experience with: Intune, SCCM, Autopilot, PowerShell scripting Citrix/RDS, Exchange, Teams, SharePoint ERP or CRM systems (e.g., Microsoft Dynamics) Additional languages beyond English are a plus. What’s on Offer Competitive salary Discretionary annual bonus Up to 5% matched pension contribution Life assurance (4x salary) 25 days annual leave bank holidays Employee Assistance Programme Medicash health plan Eyecare vouchers Retail and service discounts Salary sacrifice car scheme Cycle to work scheme