Repairs and Customer Service Coordinator
One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.
Main Purpose of your job
You will be managing the completion of everyday repairs for the manufacturing client, executing the process from initial customer enquiry, through quotation, to job completion.
Responsibilities
1. Manage customer enquiries from initial request through survey and quoting stage to job completion.
2. Raise job packs and files and mark on the job board. Manage and plan ongoing jobs.
3. Liaise with Engineers Supervisor and Purchase Manager to ensure accurate job timing and scheduling of work appropriate to customer needs.
4. Produce quotes, including costings and calculations where necessary. Produce reports for job completion in accordance with customer requirements.
5. Ensure completed jobs are forwarded for pricing and invoicing procedures.
6. Respond to customer queries/complaints and resolve where possible. Escalate to appropriate level if required.
7. Maintain accurate and up-to-date customer record information.
8. All tasks to be completed in accordance with the Quality Assurance policy and procedures.
Knowledge and Skills
* IT – Microsoft Word, Excel, and Outlook.
* Excellent communication and interpersonal skills.
* High level of organisation and proven track record of project planning.
* Ability to work well within a team.
* Flexibility and willingness to adapt.
* Ability to understand basic technical issues.
Experience
The candidate will need to demonstrate previous experience in Customer Service.
Hours
This is a full-time permanent role (35 hours a week), Monday to Friday, with alternating start times: 8:30 am - 4:30 pm and 9:00 am - 5:00 pm, including 1 hour for lunch. This role is based in-office.
Holidays and Salary
20 days holiday plus bank holidays in the first year; increasing to 23 days plus bank holidays thereafter. Salary range: £27,000 – £29,000.
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